FAQS

Useful Information

HOW DO I SIGN-IN TO A LIVE STREAMING CLASS?

After booking a class and within 24 hours of the class start time, you will receive a text message containing a link to join the class. We recommend you allow 5 minutes the first time to download the video conferencing app and work out any technical issues.

WHAT IF I HAVE TROUBLE CONNECTING TO THE LIVE STREAMING CLASS?

Prior to the start of the class, please call or text (646) 653-4850 for assistance or contact the video conferencing service directly. We recommend that first-time participants sign-in at least 5 minutes ahead of the class start time to allow time to download the app and work out any technical issues.

WHAT DEVICE TO YOU RECOMMEND FOR THE LIVE STREAMING CLASS?

Any computer, tablet, or smartphone can be used. When using a computer or tablet you'll be able to see the instructor and have the option to view other class participants. Utilizing this option will give you a virtual group fitness class experience from home.

HOW MUCH SPACE IN MY HOME IS NEEDED TO PARTICIPATE IN A LIVE STREAMING CLASS?

You'll want to position yourself where you have enough space for the exercise routine and for the camera to capture your full body.  For jump roping classes, we recommend a ceiling height at least 2 ft higher than you. For bodyweight only classes, you should be able to do a jumping jack comfortably.

 

Jump Into Shape

Call or Text (646) 653-4850

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